From Monday to Sunday: 9am -8pm
+34 932 853 832
reservas@barcelonaturisme.com
+34 689 508 410
SUPPORT SERVICE
FAQ's
·Do you require help to book online?
Contact with VisitBarcelona Tickets assistance center : +34 932 853 832, email: info@barcelonaturisme.com; we will pleased to attend your requests. Times: from Monday to Sunday, from 8am to 8pm.
·Are you experiencing difficulty while trying to book?
Contact with VisitBarcelona Tickets assistance center : +34 932 853 832, email: info@barcelonaturisme.com; we will pleased to attend your requests. Times: from Monday to Sunday, from 8am to 8pm.
·I keep getting a credit card error whilst trying to book, what do I do?
The VisitBarcelona Tickets booking process is completely automated and all credit card transactions are 100% secure.
If your credit card is generating a consistent error, verify that your card has not expired.
You may also contact the card issuer to confirm your monthly spending limit has not been exceeded.
Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact: +34 932 853 832, email: info@barcelonaturisme.com
·Can I book over the telephone?
To book by phone call our customer service: +34 932 853 832.
·Can I book this when I get to Barcelona?
We recommended you pre book your travel service to avoid disappointment as many of the VisitBarcelona Tickets and products are popular, and can be sold out early.
Anyway, if you wish to wait and book at the destination, you can visit one of our Tourist Information Points, in the main city places.
·Can I book more than one tour in Barcelona and its sourroundings?
You may book any number of tours available in the city.
·I don't have or own a credit card, how do I book?
You can also pay with a Pay Pal or Amazon Pay account; or by calling at our customer service: +34 932 853 832; and they will explain you other method of payment possibilities.
·Is my credit card safe?
Visit Barcelona Tickets uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers.
SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.
This encryption makes doing business on the Internet as secure as making purchases by telephone.
·Do you need to change, amend or cancel your booking?
Contact with VisitBarcelona Tickets assistance center : +34 932 853 832, email: info@barcelonaturisme.com; we will pleased to attend your requests.
·Do you have a question about your existing booking?
Contact with VisitBarcelona Tickets assistance center : +34 932 853 832, email: info@barcelonaturisme.com; we will pleased to attend your requests. Times: from Monday to Sunday, from 8am to 8pm.
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