From Monday to Sunday 8am to 8pm
tel: 34 932 853 832
email:info@barcelonaturisme.com

Support Service

FAQ's

·Do you require help to book online?

Contact with Turisme de Barcelona assistance center : +34 932 853 832, email: info@barcelonaturisme.com ; we will pleased to attend your requests.

·Are you experiencing difficulty while trying to book?

Contact with Turisme de Barcelona assistance center : +34 932 853 832, email: info@barcelonaturisme.com ; we will pleased to attend your requests.

·I keep getting a credit card error whilst trying to book, what do I do?

The BcnShop booking process is completely automated and all credit card transactions are 100% secure.
If your credit card is generating a consistent error, verify that your card has not expired.
You may also contact the card issuer to confirm your monthly spending limit has not been exceeded.
Otherwise, we recommend you complete the booking using a different credit card. For further assistance contact: +34 932 853 832, email: info@barcelonaturisme.com

·Can I book over the telephone?

To book by phone call our customer service: +34 932 853 832.

·Can I book this when I get to Barcelona?

We recommended you pre book your travel service to avoid disappointment as many of the BcnShop tours and products are popular, and can be sold out early.
Anyway, if you wish to wait and book at the destination, you can visit one of our Tourist Information Points, in the main city places.

·Can I book more than one tour in Barcelona and its sourroundings?

You may book any number of tours available in the city.

·I don't have or own a credit card, how do I book?

You can also pay with a Pay Pal account; or by calling at our customer service: +34 932 853 832; and they will explain you other method of payment possibilities.

·Is my credit card safe?

BcnShop uses the Secure Sockets Layer ("SSL") supported by Microsoft Internet Explorer and all other popular browsers.
SSL encrypts your personal information such as your password, address and telephone number, and your credit card is available only to you and the credit card companies.
This encryption makes doing business on the Internet as secure as making purchases by telephone.

·Do you need to change, amend or cancel your BcnShop booking?

Contact with Turisme de Barcelona assistance center : +34 932 853 832, email: info@barcelonaturisme.com ; we will pleased to attend your requests.

·Do you have a question about your existing BcnShop booking?

Contact with Turisme de Barcelona assistance center : +34 932 853 832, email: info@barcelonaturisme.com ; we will pleased to attend your requests.

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